Terms and Conditions of bookings on IDO Travel

To make a booking you must be over 18. In addition, you will need to ensure you can get a Visa for entry into Egypt with your nationlity (please check with your Egyptian embassy) and that you will need to fully arrange your own flight from your destination. When you make a booking, IDO Travel takes a 10% deposit and issues an invoice by email. A contract will exist between you and IDO Travel once that invoice has been issued. You have the right to cancel your booking within seven (7) days of making your booking with a full refund of the deposit. After the seven (7) day period, the deposit is non-refundable. If the booking is made within thirty (30) days of intended departure then the booking must be paid for in full. You may cancel the booking upto 15 days before departure and in that event you will receive a full refund minus the deposit of 10%. Any cancellation of less than 15 days before departure will result in no refund. If you wish to change the departure date then IDO Travel will make every effort to do so, at no extra cost. The person making the booking (the 'lead name') accepts these booking conditions on behalf of everyone in their party. You will be taken to have seen and accepted them if you have made a booking. Your personal safety is of paramount importance to us and we therefore reserve the right to decline bookings at our discretion if, in our reasonable opinion, the person(s) booking is (are) not suitable to travel with us due to the physical nature of the holiday and would thus require an unreasonable level of supervision or assistance by our staff.

IF 'YOU' CHANGE YOUR BOOKING

If, after our confirmation has been issued, you wish to make a booking change then IDO Travel will make every effort to accommodate this change. Any reduction in the number of the party is subject to cancellation fees. Before you enter into a contract with us, we reserve the right to change any of the facilities, services or prices described in our website. If a change occurs you will be advised at the time of booking. IDO Travel will not make changes without informing you.

IF 'YOU' CANCEL YOUR BOOKING

You or any member of your party may cancel your tour at any time providing that the cancellation is made by the lead name in writing. As this incurs costs, we will retain your deposit and in addition will apply other cancellation charges as shown below:

• Cancellation within 7 days of making the booking and more than 30 days before the departure date: Full refund
• Cancellation more than 15 days, but less than 30 days before the departure date: Full refund minus the 10% deposit
• Cancellation within 30 days of departure date: No refund

IF 'WE' HAVE TO CHANGE OR CANCEL YOUR BOOKING

It is unlikely we will have to make any changes to your tour after you book. However, most changes are minor. If a major change becomes necessary, we will advise you of the change as soon as possible. When a major change occurs, you will have the choice of either accepting the change, purchasing another available tour from us, or cancelling your tour, in which case we shall refund you in full. Please note that refund or compensation will not be payable if we are forced to cancel, or in any way change your tour for reasons of consolidation or force majeure, namely war, threat of war, riot, civil strife, industrial dispute, terrorist activity, health epidemics, natural or nuclear disaster, fire or adverse weather conditions or other similar events beyond our control and that of our suppliers. Consolidation refers to the fact that the operation of the tour is dependent on a minimum number of persons booking the tour. If that number is not achieved, we reserve the right to cancel the tour.

HEALTH REQUIREMENTS

We are able to advise on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries, should check requirements with their general practitioner.

Before booking with us, take a moment to consider the challenging nature of hiking in the mountains and deserts of Sinai. Trips of this kind often require a substantial amount of flexibility and physical ability from you during the journey. The itineraries outlined on our website must be seen as an indication of our intention, rather than a contractual obligation on our part. Unforeseen local conditions or events may sometimes necessitate changes to the itinerary, accommodation or means of transport. We accept your booking on the understanding that you realise the potential hazards involved in this kind of trip, including injury, disease or loss/damage to personal property, inconvenience and discomfort. Refunds will not be given for unused services.

INDEPENDENT ARRANGEMENTS / EXCURSIONS

Any arrangements you make independently which do not form part of the tour are entirely at your own risk. Where you book any excursions or additional travel arrangements while on your holiday, we act only as your booking agent.

TRANSPORT TIMINGS

Please note that the timings of air or road departures are estimates only. These timings may be affected by operational difficulties, weather conditions or failure of passengers to check in on time. Carriers’ conditions of carriage which will apply to you, have clauses which limit or exclude liability. We do not make any arrangements if there is a delay at the outbound or inbound point of departure. However, most airlines usually make provision in this case.

SPECIAL REQUESTS

We endeavour to fulfill any special requests (e.g vegetarian meals) and will pass your request to our servants and agents but we do not guarantee that the request will be carried out.

DATA PROTECTION POLICY

To ensure that your holiday runs smoothly, we need to use information such as your name and address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. Since your holiday is outside the European Union, controls on data protection in your destination may not be as strict as in the UK. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers, in the EU or elsewhere, we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people. Information held by a travel agent is subject to that company’s own data protection policy. We can supply a copy of your information held by us; there is a small charge for providing this.

WEB SITE PHOTOGRAPHY

Any likeness or image of you secured or taken on any of our holidays may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.

CONTRACTUAL OBLIGATIONS

These conditions were published on 1st June 2011 and apply to tours on the IDO Travel website (www.ido-travel.com). Tours are operated by IDO Travel, registered travel service company. The website and its booking conditions will be superseded by any subsequent edition.

NOTICES

All communications relating to this Agreement (in particular any requests to cancel or amend your holiday arrangements) must be from the Lead Name in writing and in English and delivered by email to the appropriate address.